Job description
The IT Business Partner acts as a strategic link between IT and other business units, ensuring technology supports business goals. The role is focused on building relationships, aligning IT initiatives with business strategy, and delivering value through technology. Key Responsibilities: Collaborate with business leaders within SHS to ensure delivery of meaningful results from strategic initiatives. Build strategic relationships with partners to stimulate, surface, and shape demand. Establish value management as a strategic organizational capability. Ensure that the business's products, services, and resources are tailored to meet the specific needs and expectations of partners and customers, and that they are delivered in a way that drives the greatest possible value and impact. Demonstrate strong communication and collaboration skills and building and maintaining strong relationships with partners at all levels of the organization. Leading by example and modeling desired behaviors, such as transparency, accountability, and a focus on continuous improvement. Required Skills and Experience: Strategic Alignment: Ability to understand business strategy and align IT initiatives to achieve organizational & business goals. Communication & Collaboration: Excellent verbal and written communication skills to translate technical concepts for business stakeholders, and a strong ability to collaborate across cross functional teams. Leadership & Influence: Capability to lead without direct authority, influence stakeholders, and drive IT initiatives Analytical & Problem-Solving Skills: Proficiency in analyzing data, identifying trends, proactively solving business problems, and seizing opportunities. Technical & Project Management Expertise: Solid technical foundation relevant to the contact center industry & strong project management skills Experience: 8-10 years Preferred Qualifications: Strong communication and interpersonal skills, with the ability to translate technical concepts for non-technical audiences. Proven ability to build and manage relationships with stakeholders at all levels. Solid understanding of business and financial fundamentals to develop strategic plans. Experience with IT service management frameworks like ITIL Prior experience of working in a contact center & relevant technologies and platforms, such as Genesys Cloud, hybrid media infrastructure will be an added advantage Demonstrated ability to manage projects and drive IT-enabled change/innovation Flexible working in a fast-paced environment involving Global time zones
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