Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Manager, Product DevelopmentOur Team
• The Services team is responsible for leading the design and development of new solutions to enable a broad range of real-time, data-driven innovative products and services to address evolving risk and security needs for all Mastercard’s various customer segments.
• As part of this organization, the Dispute Lifecycle Product Development Team leads the development and creation of innovative solutions focused on enhancing the purchase journey, reducing disputes and protecting against fraud.


The Opportunity
• Support the Dispute Lifecycle Product Development team in the creation and development of innovative new products, services, and programs to support value added services and dispute resolution.
• Collaborate with other product areas (e.g. Commercial Product, Send, Product Management, Payment Networks, DRM, etc.) to deliver business requirements and ensure solutions development is aligned with business objectives.
• Lead and document the creation and business direction for the Mastercard Dispute Lifecycle program, working in partnership with engineering to design, develop, and deliver, through the agile process, core features for continued support, and growth in the emerging authentication industry.
• Participate in special projects and strategic initiatives with cross-functional stakeholders.

What are we looking for?
• Have you ever brought a platform to market on a global scale?
• Are you motivated to be a part of protecting against fraud and reducing disputes while enhancing the purchase journey?
• Do you enjoy working with dynamic, cross-functional teams in a fast-paced, high-visibility role?

The Role

• Analyze approaches for delivering Dispute lifecycle solutions for Mastercard products by analyzing technology needs, strategic fit, and potential revenue.
• Lead business case development process for new product deliverables.
• Support the development of products, features, and deliverables to deliver solutions that support the dispute lifecycle.
• Generate ideas and drive concept validation for new services and product enhancements.
• Partner with the Engineering team to ensure the build of these services meets business requirements and supports the Dispute Lifecycle strategy
• Work with senior management and internal and external product stakeholders to prioritize capabilities and features, define and align on the product road map that meets short term, long term, regional, global, data, and regulatory needs.
• Work with technical stakeholders, governance, and scrum teams to lead the definition and implementation of product services that execute per the product roadmaps to achieve revenue goals
• Act as the platform expert, supporting technical discussions with internal stakeholders and external clients
• Support business operations and development teams to ensure high platform availability and optimal performance.


All About You

• Demonstrable experience in product conceptualization, design, and development, using the Agile/ SAFe methodology.
• Ability to interact, coordinate, and communicate effectively with internal and external business partners at multiple levels of an organization
• Self-motivated with a track record of delivering success while operating within a team environment
• Experience leading business and technical teams
• Proven people leadership experience
• Able to influence and drive effective decision making
• Strong problem-solving skills
• Experience analyzing business requirements
• Curiosity, ability and willingness to learn quickly – unafraid to ask questions.
• Understanding of e-commerce and payments processing
• Proven experience and in-depth knowledge of clearing and fraud prevention methodologies.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard’s security policies and practices;

  
  

• Ensure the confidentiality and integrity of the information being accessed;

  
  

• Report any suspected information security violation or breach, and

  
  

• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.