Introduction

A career in IBM Consulting is rooted by long-term relationships and close collaboration with clients across the globe. You'll work with visionaries across multiple industries to improve the hybrid cloud and AI journey for the most innovative and valuable companies in the world. Your ability to accelerate impact and make meaningful change for your clients is enabled by our strategic partner ecosystem and our robust technology platforms across the IBM portfolio

In this role, you'll work in one of our IBM Consulting Client Innovation Centers (Delivery Centers), where we deliver deep technical and industry expertise to a wide range of public and private sector clients around the world. Our delivery centers offer our clients locally based skills and technical expertise to drive innovation and adoption of new technology.

Your role and responsibilities

Implement and configure packaged CRM and customer engagement solutions that empower organizations to streamline sales operations, enhance service delivery, and build lasting customer relationships. The Package Consultant - Sales & Service specializes in deploying cloud-based platforms that unify sales, customer service, and support functions, enabling end-to-end visibility and automation across the customer lifecycle.

Required education
Bachelor's Degree

Required technical and professional expertise

• This role requires a strong understanding of packaged CRM systems and the ability to tailor standard functionalities to meet specific business needs. The consultant collaborates with business stakeholders, solution architects, and technical teams to ensure that the selected solution supports lead-to-cash processes, case management, field service, and customer self-service capabilities.
• Key responsibilities include configuring sales pipelines, opportunity management, service case workflows, knowledge bases, and customer portals. The consultant also supports data migration, user training, and change management to ensure successful adoption and long-term value realization

Preferred technical and professional experience

• None