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Reservations Executive
You are the beginning of an exceptional guest experience. As a Reservations Executive, you will make our guests feel welcome and reflect the exceptional experience to come when they arrive!
What is in it for you:
Employee benefit card offering discounted rates in Accor worldwide
Learning programs through our Academies
Opportunity to develop your talent and grow within your property and across the world!
Ability to make a difference through our Corporate Social Responsibility activities
What you will be doing:
Consistently offer exceptional, friendly and engaging service
Ensure the best selection for the guest and ensure revenue is maximized through up-selling
Recommend property facilities and assist guests with information and special requests
Book room reservation requests, enter group rooming lists, and update accurate information in the system, reconfirmation of arrivals for the two day and ensuring No-show are negligible, ensuring guest call are answered as per SOP and focusing on direct call conversion. Eventually handling emails and department over weekend.
LQA score to be 90 plus at current workplace and the same benchmark for SMBKC.
Should be a team player and be open to learning and adapting to the changes.
Your experience and skills include:
Guest focused personality is essential
Education Qualification: BA in Hospitality/ Hotel management or equivalent program
Graduate or having an equivalent degree from a reputed educational institution
Experience- 1 year in reservation
Internal candidate will be given preference
System knowledge- Opera Cloud, OTA Extranet
You'll no longer be considered for this role and your application will be removed from the employer's inbox.