We are seeking a highly skilled Technical Lead with 9 to 11 years of experience to join our team. The ideal candidate will have extensive expertise in SFDC Service Cloud SFDC Lightning and SFDC Development & Customization. The role involves working in a hybrid model with a focus on account management in the acquirer domain. The candidate will contribute to the companys growth by enhancing our Salesforce platform ensuring seamless operations and driving impactful solutions.

Responsibilities

• Lead the design and implementation of SFDC Service Cloud solutions to enhance customer service capabilities.
• Oversee SFDC Lightning projects to ensure efficient and effective user experiences.
• Provide expert guidance on SFDC Development & Customization to meet business requirements.
• Collaborate with cross-functional teams to ensure SFDC Customization aligns with organizational goals.
• Manage SFDC Configuration to optimize system performance and user satisfaction.
• Drive initiatives in Account Management-Acquirer to improve client relationships and business outcomes.
• Develop strategies to integrate Billing & Settlements processes when applicable.
• Ensure all solutions adhere to industry best practices and compliance standards.
• Conduct regular system audits to maintain data integrity and security.
• Mentor junior team members to foster skill development and knowledge sharing.
• Analyze business needs to propose innovative solutions that enhance operational efficiency.
• Coordinate with stakeholders to gather requirements and deliver tailored solutions.
• Monitor project progress and adjust plans to meet deadlines and objectives.

Qualifications

• Possess in-depth knowledge of SFDC Service Cloud and SFDC Lightning.
• Demonstrate proficiency in SFDC Development & Customization techniques.
• Exhibit strong understanding of SFDC Configuration and its impact on system performance.
• Have experience in Account Management-Acquirer domain.
• Familiarity with Billing & Settlements processes is advantageous.
• Strong problem-solving skills and ability to work in a hybrid work model.
• Excellent communication skills to collaborate effectively with diverse teams.

Certifications Required

Salesforce Certified Service Cloud Consultant Salesforce Certified Platform Developer I

The Cognizant community:
We are a high caliber team who appreciate and support one another. Our people uphold an energetic, collaborative and inclusive workplace where everyone can thrive.

• Cognizant is a global community with more than 300,000 associates around the world.
• We don’t just dream of a better way – we make it happen.
• We take care of our people, clients, company, communities and climate by doing what’s right.
• We foster an innovative environment where you can build the career path that’s right for you.

About us:
Cognizant is one of the world's leading professional services companies, transforming clients' business, operating, and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build, and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant (a member of the NASDAQ-100 and one of Forbes World’s Best Employers 2025) is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at www.cognizant.com

Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, state or local laws.

Disclaimer: 
Compensation information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.

Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.