Job Description:

We are seeking a Sr Analyst with 3 to 8 years of experience to join our team. The ideal candidate should possess deep technical knowledge in SampleManager LIMS applications to effectively guide the team and troubleshoot complex issues.

Analyzes and resolves intricate technical problems often collaborating with onshore teams for guidance or escalation.

Coaches and mentors team members fostering a culture of continuous learning and skill development.

Responsibilities

Possesses deep technical knowledge in SampleManager LIMS applications to effectively guide the team and troubleshoot complex issues.

Analyzes and resolves intricate technical problems often collaborating with onshore teams for guidance or escalation.

Coaches and mentors team members fostering a culture of continuous learning and skill development.

Promotes knowledge sharing within the team through documentation training sessions and regular communication.

Estimate the effort resources required and the cost for the major changes that will be delivered under a new SoW.

Implement the minor enhancement following the stipulated Change Control process.

Coordinate with the development team on the Release deployment and hypercare.

Identify the fixes for the defects discovered by the support team and hand it over to the development team for further testing and deployment.

· Team Management: Manages team resources effectively assigning tasks based on bandwidth.

· Process Management: Identifies opportunities to improve support processes reducing resolution times and enhancing customer satisfaction.

Oversees incident management processes ensuring timely resolution and root cause analysis.

Manages changes to the support environment minimizing disruptions and ensuring smooth transitions.

Communicates effectively with clients providing regular updates on incident status and resolution efforts.

Escalates critical issues to appropriate stakeholders ensuring timely resolution and minimizing impact.

Strives to exceed client expectations delivering high-quality support and building strong relationships.

The Cognizant community:
We are a high caliber team who appreciate and support one another. Our people uphold an energetic, collaborative and inclusive workplace where everyone can thrive.

• Cognizant is a global community with more than 300,000 associates around the world.
• We don’t just dream of a better way – we make it happen.
• We take care of our people, clients, company, communities and climate by doing what’s right.
• We foster an innovative environment where you can build the career path that’s right for you.

About us:
Cognizant is one of the world's leading professional services companies, transforming clients' business, operating, and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build, and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant (a member of the NASDAQ-100 and one of Forbes World’s Best Employers 2025) is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at www.cognizant.com

Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, state or local laws.

Disclaimer: 
Compensation information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.

Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.