Our Ideal Candidate

• Preferably worked in Banking Support Projects in L2/L3 capacity and led few L1/L2 team members.
• Experience in OFSAA Implementation / product support / development for 3+ Years. 
• Hands-on experience in writing Oracle queries, possess problem solving skills and also has customer facing experience.  
• Exposure to ITIL-based processes such as Incident Management, Problem Management, and Change Management.
• Aspire to learn new tools as per the project needs.
• Maintain accurate and up-to-date documentation for known issues, troubleshooting steps, and knowledge base articles.
• Experience in client handling, RCA writing, production / Patch deployment etc.
• Handled Severity 1 issues and has worked in shifts as required.

Your Responsibilities

As an integral part of the AVAS team you will be responsible for the following –

• Serve as the First  point of escalation for application-related incidents, providing detailed analysis and permanent solutions.
• Run / Monitor /Debug Periodic Batches
• Perform Root Cause Analysis (RCA) and implement corrective and preventive measures.
• Analyze application logs, backend services, and infrastructure metrics to troubleshoot issues effectively.
• Collaborate with L1/L2 /L3 support teams, developers, QA, and DevOps to resolve complex technical problems.
• Participate in ITIL-based processes such as Incident Management, Problem Management, and Change Management.
• Contribute to the planning and verification of deployments, ensuring rollback and recovery procedures are defined and evaluated.
• Maintain accurate and up-to-date documentation for known issues, troubleshooting steps, and knowledge base articles.
• Develop and improve monitoring and alerting strategies to proactively detect and address issues.
• Support audits and compliance checks related to application stability, access, and change control.
• Participate in an on-call rotation to provide after-hours support as needed.

As a world leader in cloud solutions, Oracle uses tomorrow’s technology to tackle today’s challenges. We’ve partnered with industry-leaders in almost every sector—and continue to thrive after 40+ years of change by operating with integrity.

We know that true innovation starts when everyone is empowered to contribute. That’s why we’re committed to growing an inclusive workforce that promotes opportunities for all.

Oracle careers open the door to global opportunities where work-life balance flourishes. We offer competitive benefits based on parity and consistency and support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs.

We’re committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by emailing accommodation-request_mb@oracle.com or by calling +1 888 404 2494 in the United States.

Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.