At Amazon, we're working to be the most customer-centric company on earth. To get there we need passionate and hard-working people. If you are interested about building innovative systems to protect customer safety at scale while enabling Amazon to build the place where customers can find and buy anything online, this is your chance to make history.
You will define the strategy and provide program management leadership for very complex customer safety projects across international teams. You'll ensure stakeholders align on processes and prioritization requirements that directly impact Customer confidence in Amazon products. You'll manage complex, multi-disciplinary projects from start to finish. Working with global stakeholders, you'll plan requirements, standardize processes, and manage program deliverables. You'll identify risks and communicate clearly with cross-vertical stakeholders across different time zones. You will possess strong program management skills and be detail driven. Your background in investigations and escalation management will be highly valuable. Experience in process development and strong stakeholder management skills are essential.
Key job responsibilities
- Lead complex product safety investigations and risk assessments across international markets, implementing scalable solutions and monitoring key risk indicators
- Drive global escalation protocols and coordinate cross-functional response teams (Legal, Product, Tech, Business), managing time-sensitive issues while balancing business needs with safety requirements
- Develop and maintain standardized investigation playbooks and compliance controls, ensuring adherence to regulatory requirements and contributing to policy development
- Build and influence partnerships with stakeholders across multiple levels, driving effective collaboration across dispersed teams with competing priorities
- Conduct data analysis to monitor investigation metrics and trends, preparing insights for leadership and implementing process improvements based on findings
- Act as subject matter expert for product safety requirements, leading development of preventive measures and best practices across the organization
A day in the life
Your primary focus is managing product safety investigations that protect Amazon customers worldwide. On a typical day, you'll review critical safety alerts and prioritize cases that need immediate attention. You'll connect with worldwide teams to drive investigations and ensure consistent approaches.
You'll analyze safety trends and recommend preventive actions while guiding teams through complex cases. Your day includes collaborating with global teams and meeting with senior leaders to review high-impact investigations.
Beyond regular duties, you will help develop new investigation frameworks and lead special customer-safety projects, working with cross-functional teams to maintain Amazon's high trust standards.
About the team
The Trustworthy Shopping Experience (TSE) organization at Amazon focuses on building and maintaining customer trust in Amazon's shopping platforms. Working with authorities, merchants, brands, vendors, and customers, the team identifies and prevents various risks, particularly around product safety and intellectual property infringement. They leverage technical expertise and technology solutions to ensure all products offered across Amazon's channels comply with safety requirements and regulations, protecting customers while maintaining a secure shopping environment.
- Bachelor's degree or equivalent
- 6+ years of compliance, audit or risk management experience
- Knowledge of Microsoft Office products and applications at an advanced level
- Experience building cross-functional partnerships and influencing stakeholders across the organization to act without having a direct reporting relationship
- Excellent communication skills, ability to simplify complex topics
- Master's degree or equivalent advanced degree in Risk Management, Safety Management, or related field
- Experience leading product safety investigations or quality assurance programs in a global, multi-stakeholder environment
- Demonstrated success in implementing standardized processes and investigation methodologies across international teams
- Strong analytical and problem-solving skills, with ability to navigate ambiguous situations and drive decisions
- Background in consumer product safety regulations and compliance, with experience managing complex escalations
- Track record of building and influencing international partnerships in a matrix organization
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