Some careers shine brighter than others.

If you’re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.

In this role:

• Support Service Continuity NFRs (Non Functional Requirement) as part of service onboarding process.
• Manage complex project scenarios and first level escalations.
• Conduct governance checks for ACTIVE services of multiple regions.

• Lead IBMi / Data Centre Loss Role swap co-ordination for multiple regions.
• Support PMs & IT Service Owners of all major regions Globally (Europe, North America, Canada, APAC) across multiple lines of business within HSBC on service resilience (continuity) queries.
• Chair meetings with PMs/ITSOs/Project Teams in relation to NFR process and procedures.
• Understand and execute Service Resilience policies and procedures in accordance to FIM requirements.
• Adhere to team’s operating model and deliver as per delivery quality parameters of the team.
• Participate in UAT testing for changes in Scott system.
• Propose and lead ideas for process improvement and/or automation.
• Collaboratively work with India and other regional team members

To be successful in this role, you should meet the following requirements:

• IT Service Continuity Management (ITSCM) – Expertise in disaster recovery (DR) and service continuity/resiliency planning.
• Cloud & Infrastrusture Resilience – Understanding of hybrid cloud, networking, and data center resilience. Knowledge of Aws/GCP/Azure would be an added advantage.
• Language Proficiency – Any experience of development work using ServiceNow, JAVA, SQL or REST APIs will be added advantage.
• Service Now – Knowledge and hands-on experience with the ServiceNow Platform is preferred.

• Incident, Change & Problem Management – ITIL-aligned incident handling, Change raise & review, post mortem analysis, and trend identification across various client services

• Regulatory & Compliance Awareness – Understanding of different controls being managed by ITSOs.
• Vendor & Third-Party Management – Working with SaaS, PaaS, and Iaas providers to ensure service resilience.
• Control & KCI Management – Ensuring compliance with agreed KCIs or control appetite/tolerance levels.

You’ll achieve more when you join HSBC.

www.hsbc.com/careers

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Issued by – HSBC Software Development India