Service Administrator

As a Service Administrator, you have to support our service operations and ensure seamless coordination across teams. This role involves managing service-related documentation, scheduling, stakeholder communication, and compliance with regulatory standards. You will play a key role in maintaining operational efficiency and supporting strategic initiatives within the service function.

Your role:

• Executes moderately complex service back-office functions, including the processing and tracking of service training, managing the service functional email account, providing support for customers using the service web-based portals, and supporting all other Service Engineering group administrative tasks.

  
  

• Serves as the primary point of contact for the services functional email account, including managing and storing all device log information, escalating customer service issues, resolving moderately complex inquiries and complaints, and coordinating with other departments to provide swift and effective solutions.

  
  

• Coordinates the scheduling for customer service training requests, ensuring that resources are allocated efficiently to meet customer needs, and managing the service training database with all relevant training records.

  
  

• Identifies and assesses problems using standard procedures, escalates issues to superiors and participates in planning and priority settings within their area of responsibility.

  
  

• Completes work with limited supervision and autonomy, setting priorities for own work based on general guidelines and develops substantial understanding of the job and applies knowledge and skills to complete a wide range of dissimilar tasks.

  
  

• Ensures compliance with company policies, regulatory requirements, and industry standards in all service back-office operations, conducting regular audits and implementing corrective actions as necessary.

  
  

• Takes a proactive role in identifying and executing process improvement opportunities, streamlining back-office workflows, and enhancing the overall efficiency and effectiveness of service operations.

  
  

You're the right fit if:

• Bachelor’s or Master’s Degree in Business Administration, Information Technology, or related field

  
  

• Minimum 2-3 years of experience in service operations, administration, or equivalent.

  
  

• Strong organizational and communication skills

  
  

• Proficiency in Microsoft Office and service management tools

  
  

• Knowledge of Agile methodology and SDLC processes

  
  

• Ability to manage stakeholder expectations and coordinate across teams

  
  

• Familiarity with regulatory compliance and quality standards

  
  

• Problem-solving mindset with attention to detail

  
  

• Continuous Improvement

  
  

• Data Entry

  
  

• Documentation & Reporting

  
  

• Administrative Support

  
  

• Service Operations

  
  

• Regulatory Compliance

  
  

• Technical Support

  
  

How we work together

We believe that we are better together than apart. This is an office-based role, which means working in-person at least 3 days per week.

About Philips
We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help the lives of others.
• Learn more about our business.
• Discover our rich and exciting history.
• Learn more about our purpose.
If you’re interested in this role and have many, but not all, of the experiences needed, we encourage you to apply. You may still be the right candidate for this or other opportunities at Philips. Learn more about our culture of impact with care here.

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