Job Summary

The SPE-Customer Service HC role is designed for individuals with 2 to 3 years of experience in customer service and provider domain. This position requires proficiency in MS Office and a strong commitment to delivering exceptional service. The role operates in a hybrid work model with night shifts focusing on enhancing customer satisfaction and operational efficiency.

Responsibilities

Provide exceptional customer service by addressing inquiries and resolving issues promptly to ensure customer satisfaction.Utilize MS Office tools to maintain accurate records and generate reports that support operational efficiency.Collaborate with team members to develop strategies that improve service delivery and customer experience.Implement best practices in customer service to enhance the overall quality of interactions with clients.Monitor customer feedback and use insights to drive continuous improvement in service offerings.Ensure compliance with company policies and procedures while handling customer interactions.Assist in training new team members on customer service protocols and MS Office applications.Manage customer accounts and ensure all information is up-to-date and accurate.Coordinate with other departments to streamline processes and improve service delivery.Analyze customer service metrics to identify trends and areas for improvement.Develop and maintain strong relationships with clients to foster loyalty and repeat business.Provide support during night shifts to ensure seamless service delivery across different time zones.Contribute to the companys mission by enhancing customer satisfaction and operational success. QualificationsDemonstrate proficiency in MS Office applications to support daily operations.Exhibit strong communication skills to effectively interact with customers and team members.Possess a deep understanding of the provider domain to address specific customer needs.Show ability to work independently and collaboratively in a hybrid work environment.Display problem-solving skills to tackle customer issues efficiently.Have experience in night shift operations to ensure consistent service delivery.Maintain a customer-centric approach to enhance service quality.

The Cognizant community:
We are a high caliber team who appreciate and support one another. Our people uphold an energetic, collaborative and inclusive workplace where everyone can thrive.

• Cognizant is a global community with more than 300,000 associates around the world.
• We don’t just dream of a better way – we make it happen.
• We take care of our people, clients, company, communities and climate by doing what’s right.
• We foster an innovative environment where you can build the career path that’s right for you.

About us:
Cognizant is one of the world's leading professional services companies, transforming clients' business, operating, and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build, and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant (a member of the NASDAQ-100 and one of Forbes World’s Best Employers 2025) is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at www.cognizant.com

Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, state or local laws.

Disclaimer: 
Compensation information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.

Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.