Job Title

Senior Counter Staff

Function

Operations

Reporting to

Service Center In charge

1. Purpose

Responsible for attending walk in customers at the counter and handle bookings.

2. Key Responsibilities

Responsibilities

• A professional demeanor and broad knowledge about the business’s products and services.
• To convert all footfalls into bookings
• Build good rapport with customers.
• Ensure on time reporting. 
• To act as a Sales personnel, a customer service personnel, and as operations personnel
• Support the operations team in Tele calling of undelivered shipments (whenever possible)
• Support the operations team in coordinating with the delivery staffs and updating PODs of delivered shipments (whenever possible)
• Ensure proper maintenance of the counter/take ownership.
• Track the cash bookings daily and update the status to regular/important clients.
• Ensure ‘NIL’ errors during data entry.
• Maintain all the necessary records/reports.
• Achieve/surpass the targets set by HO/Regional retail in charge.
• Convert normal bookings into high revenue yielding products like TDD.
• Provide sales lead information in the requisite format to the retail in charge.
• Explain all the products to customers and guide them in choosing the product which is best suited to their requirement.
• Tally the cash realized from the daily sale and hand it over to the agency, who picks it up, after verification of IDs, etc – Follow the process.
• Ensure proper dressing/grooming as per company standards.
• Ensure that branding (glow sign boards/Logo letters) are maintained neatly.
• Coordinate with the Admin/Retail in-charge, for proper upkeep and overall neatness of the counter.