Role Purpose

Act as domain lead Business Analyst across a series of projects and workstreams within the digital transformation of the Policy Administration activities for a major Savings & Retirement business within the UK Life & Pensions sector.

Job Descripition:

Broad knowledge of the UK Savings & Retirement sector, particularly both individual and workforce pensions

* Significant Customer Services Transformation experience (multiple projects)

* Subject matter knowledge of core policy servicing processes (including scheme set up, customer service management, complaints, policy transfer processes)

* Core consulting skillset and / or significant industry experience in a strategic change capacity within the Insurance sector, with focus on core business analysis competencies

* Experience working in a hybrid or agile development area (e.g. developing user stories, working in scrum teams)

* Strong project management and stakeholder communication skills

* Exposure to digital and platform technologies in the UK Savings & Retirement

* Strong presentation skills, including verbal presentation and developing compelling PowerPoint presentations

Desirable skills:

Deep Platform Experience (FNZ ideally, TCS BaNCS, Sonata, iPipeline also useful)

* Awareness of market trends in Insurance and specifically in Digital Underwriting, Customer Journey Transformation

* Knowledge and experience of Low / No-Code platforms (e.g. Appian)

* Data Analytics, AI and Machine Learning experience or exposure (particularly in the Insurance space with platforms such as KOFAX, Five9, Avaamo).

Deliver