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Business Descriptors

Our COO team delivers strategic execution for Corporate and Institutional Banking (CIB) across the globe. Through transformative data and digital solutions, customer servicing, and non-financial risk expertise, this team is where problems are solved, and careers are made.

CIB COO focuses on these key priorities:

• Protecting the bank, our customers and stakeholders by enhancing our operational resilience, strengthen our control environment, and improve risk management.

• Driving operational excellence and efficiency by optimising our processes and delivering the transition to net zero in our own operations. 
• Enabling business growth exceptional service by enabling our businesses to focus on our competitive advantage and deliver transformation and digitisation across the bank. 

Responsibilities include:

• Ensure the highest levels of service to both internal and external customers, and with an objective of protecting the interests of the bank at all times

  
  
  

• Checking Drawdown and Loan disbursement requests

  
  
  

• Manage team to effectively deliver transactional support to the businesses.

  
  
  

• Ensure adequate controls in the entire transaction processing processes.

  
  
  

• Approve transactions within the limits of authority.

  
  
  

• Ensure various checks and controls are applied across all in the team in processing drawdown requests, post compliance to requirements like receipt of drawdown request letters, approvals, limits, etc.

  
  
  

• Ensure that all drawdown requests received within the SLA are completed without delay to avoid any instance of loss of interest / charges to the bank or customer.

  
  
  

• Agreed upon SLAs to be met and monitored at regular intervals.

  
  
  

• Improve turnaround times and reduce costs and error rates and quality and well as efficiency

  
  
  

• Work on various automation opportunities to improve the processes and delivery capabilities.

  
  
  

• Ensure compliance with regulatory and internal guidelines.

  
  
  

• Provide need based and time sensitive MIS.

  
  
  

• To ensure proper Housekeeping.

  
  
  

·    Minimum Bachelor’s degree / Graduation or as required for the role, whichever is higher

• The job holder must have knowledge and experience of having worked within Credit Services and be able to deal in a complex legal environment and Indian regulations.

  
  
  

• Knowledge of all aspects of Commercial Banking with a background in Corporate Banking / Trade Finance / Credit Operations / Administration.

  
  
  

• Knowledge of Group Credit systems, policies and procedures.

  
  
  

• Knowledge of local laws and regulations.

  
  
  

• Good Analytical skills to analyze information received.

  
  
  

• Good verbal and written communication skills.

  
  
  

• Good interpersonal skills.

  
  
  
• Strong knowledge of Credit and Lending related processes

Eligibility Criteria

• India Bank / INM employees will be eligible to apply to this role after completion of 12 months in the current role/position at the time of application on level transfer and/or promotion.
• Entity Employees (not from India Bank) to be guided by their internal policy on tenure completion in current role at the time of application before applying and share line manager approval once shortlisted
• INM Employees in scope of WPB Career Progression Framework not eligible to apply to roles within the purview of the Framework.

Useful Link

Link to Careers Site: Click

You’ll achieve more when you join HSBC.

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment.

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Issued by The Hongkong and Shanghai Banking Corporation Limited, India