About Jumeirah and the Hotel: 

Jumeirah, a global leader in luxury hospitality and a member of Dubai Holding, operates an exceptional portfolio of 31 properties, including 33 signature F&B restaurants, across the Middle East, Europe, Asia and Africa. In 1999, Jumeirah changed the face of luxury hospitality with the opening of the iconic Jumeirah Burj Al Arab and the brand is now renowned worldwide for its distinguished beachfront resorts, esteemed city hotels and luxury residences. From the contemporary Maldivian island paradise at Jumeirah Olhahali Island to the art-inspired Jumeirah Capri Palace in Italy and the modern twist on a British classic at Jumeirah Carlton Tower in London, the brand has become synonymous with warm and generous service and the ability to craft distinctive and purposeful experiences that bring joy to guests from across the world.

Jumeirah Messilah Beach is uniquely located in a secluded area with easy access to Kuwait’s Central Business District, airport, and major Kuwait attractions. The resort features 316 rooms and suites, 79 residential suites, and 10 villas totalling 405 units. The beachfront hotel features an impressive array of exceptional dining destinations, including the Garden Café all-day dining restaurant, Pepper Steakhouse, Olio Trattoria Italiana, Mint Café, and The Lobby Lounge for a relaxing afternoon tea.

Setting new standards for holistic relaxation and luxurious comfort, the award-winning Talise Spa at Jumeirah Messilah Beach features a stunning Himalayan Salt Room, the first of its kind in the Middle East, built with pure crystal salt in its natural state. The spa also comprises dedicated ladies' and men’s areas with an extensive range of treatment rooms, including two private suites.

Superior conference and banqueting facilities mark Jumeirah Messilah Beach as the perfect venue for meetings and events. 

About the job:

An exciting opportunity has arisen for a Reservation Agent role to join the Revenue and Reservations team at Jumeirah Messilah Beach, The main duties and responsibilities of this role:

• To have full and up to date knowledge of the hotel products and services.
• To ensure all telephone calls are handled politely and efficiently, ascertaining and accurately meeting the caller’s needs using a client orientated approach.
• To check arrival reports for each of the 03 units - 48 hours prior to arrival and 5 days prior to arrival
• To process the Night reports and the morning reports.
• To handle all reservations through different channels (via email/ fax/telephone/ website) efficiently.
• To actively participate in maximizing revenue through up-selling.
• To follow up on non-guaranteed and waitlisted bookings
• To handle no-shows and cancellations efficiently
• To handle all enquiries promptly, ensuring the customer receives a friendly, professional and efficient response that accurately meets their needs.
• To maximize selling opportunities by adding customer value at every opportunity.
• To pro-actively seek feedback, taking action on comments raised in order to ensure that we maintain and build long-term customer partnerships.
• To handle complaints promptly and professionally, demonstrating genuine care and concern under the supervision of the Manager on Shift.
• To liaise with the Management and team in order to ensure the smooth operation of Revenue processes and functions within the individual unit covered.
• To attend all necessary internal hotel meetings, i.e. function sheet meetings, operation meetings etc, to fully represent the Revenue department when needed
• To prepare, update and file all correspondence relating to room sales within the unit.

Qualifications:

About you:

• Should have 2-year minimum experience in same role in a five-star hotel.
• Able to handle multiple tasks.
• Work in a multicultural environment.
• Experience working in Kuwait and or the GCC market is essential. 

About the Benefits:

We offer an attractive tax-free salary, paid in dinar (KWD), the local currency of Kuwait. In addition, we offer generous F&B benefits, reduced hotel rates across our properties globally, 30 days of annual leave, flights home, live-out and transportation allowances, life insurance, an Incentive Management Scheme, and other employee benefits, making the role attractive to high performers and any applicant looking for a career with one of the most luxurious brands in the hospitality industry.