Employee case management (SIM-T/mailbox)
• Process reimbursement benefit adjudication for the documents
• Process manual enrollment/withdrawal
• Process vendor & payroll reporting
• Perform audits and control checks
• Demonstrate Bias for action by timely completing the assigned benefits processes with 100% accuracy.
• Demonstrate Customer obsession by addressing employee queries received via email or tickets with SLA and provide accurate resolution to employee issue.
• Demonstrate Ownership by highlighting any potential risk issues and challenges that may cause impact to our employees.
• Demonstrate Ownership by reviewing process documentation and making updates on a regular basis.
• Provide required support to SME/Team Manager for Dive deep into data and benefits stats reporting.
• Liaise with internal (support teams like Payroll, Employee resource center, Exits, On boarding team etc.) and external stake holders (Insurance vendors) for resolving employee queries and complete administrative processes.
Key job responsibilities
>Translation Specialist will support Benefit administration in regions with Italian as the primary language
> Resolve employee queries (Case management) in Italian language
> Speak to Vendors and service providers (Italian)
> Adjudicate, create and respond to various documents, payment request, vendor files (Italian)
A day in the life
Benefit administration - Back office support of Amazon employee benefits in Italian speaking regions.
About the team
Amazon Development Center India: ADCI started in Bangalore in 2004 followed by centers in Hyderabad (2005) and Chennai (2006). The vision was to utilize the top talent available in India to drive our global business growth. Today, ADCI builds, supports, tests and manages technology, products & services which support millions of Amazon customers worldwide.
Graduation with minimum 2 years of experience in required language and English
Backoffice ticket management experience is a added advantage
Graduation with minimum 2 years of experience in required language and English
Backoffice ticket management experience is a added advantage
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.