Role Purpose

The purpose of the role is to lead various automation initiatives pertaining to strategic accounts in a BU ensuring better client engagement

Do

1. Lead automation roadmaps and strategies for various BUs

• Ensure complete understanding of requirements needed to implement automation of various accounts in BUs
• Do shortlisting of accounts depending upon the size of account and their ability to accommodate maturity
• Drive automation maturity in the shortlisted accounts to the next level
• Align the customers by showcasing WiproâÂÂs capability to drive automation and ROI achievement for the customer
• Ensure contractual commitments for a particular project are met by understanding the scope and requirements
• Ensure the desired software and infrastructures are implemented required for automation
• Ensure scalable standards of dashboard and process support system for active automation monitoring
• Develop and review the Account Automation Plans for each account in consultation with the account partners and delivery teams
• Review the automation projects on progress and resolves complex escalations related to operations, production, quality control, schedules and maintenance
• Come up with solution of the problems regarding automation persistent in development unit
• Manage the appropriate level of access control to protect export controlled, proprietary, and sensitive project information
• Periodically review the project status completion vis-a vis the project plan and ensure successful roll out
• Review the upcoming automation trends, technologies and ways of working and identify the capability gap within the team
• Responsible to maintain customer relationships and derive maximum customer references to ensure business continuity
• Receive feedback from the customers and align resources internally to close all the gaps

Deliver