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Wroclaw, Poland | Airline Customer Contact Centre Agent

30+ days ago 2026/08/21
Other Business Support Services
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Job description

Description


Be part of the 5-star team. Join us in Wroclaw, Poland Contact Centre.



We’re currently seeking fluent Italian or Spanish speakers to join our Customer Contact Centre as dedicated service professionals. As a Customer Contact Centre Agent, you’ll be the voice of Qatar Airways- delivering world-class service primarily over the phone, with additional support provided through web chat as needed. Your mission: to ensure every customer interaction is smooth, satisfying, and memorable.



Your specific responsibilities will include:



• Handle inbound customer inquiries with professionalism and empathy



• Promote, upsell, and cross-sell Qatar Airways products and services



• Create, modify, and refund flight reservations



• Provide accurate fare quotes and assist with ticket issuance and re-issuance



• Support e-commerce, trade, and loyalty program activities



• Escalate complex queries when needed to ensure smooth customer experience and satisfaction




Relocation & Training
This role requires relocation to Wroclaw, Poland. You’ll receive:



• 5 weeks of classroom training and 4 weeks of On-the-Job training on Amadeus system and Qatar Airways products and policies



• Dedicated support from experienced specialists every step of your onboarding journey




What We Offer
• Competitive Salary- Rewarding your talent and experience



• Travel Privileges- Explore the world with exclusive flight benefits



• Private Healthcare- Luxmed coverage fully paid by Qatar Airways



• Monthly MyBenefit Points- Choose perks that match your lifestyle



• Social Fund Access- Co-financed holidays, cultural events, and festive bonuses



• Referral Rewards- Get paid for helping us find great talent



• Relocation Support- Assistance for candidates moving to Poland



• Annual Leave - In full compliance with Polish labor law








General Information

Ref #
250000KT

Location
Poland-Wroclaw

Job family
Customer Service

  • Closing Date: 2026-04-28






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