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Be part of the 5-star team. Join us in Wroclaw, Poland Contact Centre.
We’re currently seeking fluent Italian or Spanish speakers to join our Customer Contact Centre as dedicated service professionals. As a Customer Contact Centre Agent, you’ll be the voice of Qatar Airways- delivering world-class service primarily over the phone, with additional support provided through web chat as needed. Your mission: to ensure every customer interaction is smooth, satisfying, and memorable.
Your specific responsibilities will include:
• Handle inbound customer inquiries with professionalism and empathy
• Promote, upsell, and cross-sell Qatar Airways products and services
• Create, modify, and refund flight reservations
• Provide accurate fare quotes and assist with ticket issuance and re-issuance
• Support e-commerce, trade, and loyalty program activities
• Escalate complex queries when needed to ensure smooth customer experience and satisfaction
Relocation & Training
This role requires relocation to Wroclaw, Poland. You’ll receive:
• 5 weeks of classroom training and 4 weeks of On-the-Job training on Amadeus system and Qatar Airways products and policies
• Dedicated support from experienced specialists every step of your onboarding journey
What We Offer
• Competitive Salary- Rewarding your talent and experience
• Travel Privileges- Explore the world with exclusive flight benefits
• Private Healthcare- Luxmed coverage fully paid by Qatar Airways
• Monthly MyBenefit Points- Choose perks that match your lifestyle
• Social Fund Access- Co-financed holidays, cultural events, and festive bonuses
• Referral Rewards- Get paid for helping us find great talent
• Relocation Support- Assistance for candidates moving to Poland
• Annual Leave - In full compliance with Polish labor law
You'll no longer be considered for this role and your application will be removed from the employer's inbox.