At Qatar Airways, we craft cutting- edge inflight products, enhance passenger comfort, and drive innovation in aviation design.

From concept to launch, our Product Development and Design (PDD) Team collaborates with industry leaders to create products that set new standards in travel.

If you are passionate about innovation, customer experience, technology, and design, this is your chance to make a lasting impact in the aviation industry.

Join our Product Development and Design Team that transforms ideas into reality and shape the future of airline experiences!

About the Role

You will work closely with product managers, designers, and experience strategists to translate complex datasets into meaningful narratives that shape the future of aviation.

As a Senior Data Specialist within the Product Development department at Qatar Airways, you will be responsible for analysing internal data to uncover insights that inform product strategy, operational improvements, and customer experience enhancements. This role is deeply embedded in the business, supporting decision-making through rigorous data exploration, performance analysis, and storytelling.

You will work across multiple data sources to identify patterns, trends, and opportunities that help shape the future of passenger experience, product and service offering and innovations.

As part of your role, your responsibilities will be inclusive of, but not limited to the following:

• Analyse internal datasets related to passenger behaviour, product usage, operational performance, and service delivery.

  
  
  

• Identify trends, anomalies, and opportunities that inform product development decisions.

  
  
  

• Develop dashboards, reports, and visualisations that support strategic planning and performance tracking.

  
  
  

• Monitor KPIs across all aspects of the onboard passenger experience from soft to hard product and digital touchpoints and provide regular performance updates and deep dives to support product optimisation.

  
  
  

• Work closely with product and portfolio owners, designers, service and operational teams to translate data into actionable insights.

  
  
  

• Support cross-functional initiatives by providing analytical input during planning, reviews, and retrospectives.

  
  
  

• Act as a trusted advisor on data-driven decision-making within the Product Development team ensuring complete analysis of internal data to cover insights.

  
  
  

• Prepare clear, compelling presentations and reports for leadership and cross-functional teams and communicate complex findings in accessible language tailored to non-technical audiences.

  
  
  

• Contribute to strategic narratives that guide future product and service enhancements, to help shape the future of passenger experience, product and service offering and innovations.

  
  
  

• Perform other department duties related to his/her position as directed by the Head of the Department

  
  
  

Be part of an extraordinary story 

Your skills. Your imagination. Your ambition. Here, there are no boundaries to your potential and the impact you can make. You’ll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience. You have the chance to be a part of our future, and build the life you want while being part of an international community.

Our best is here and still to come. To us, impossible is only a challenge. Join us as we dare to achieve what’s never been done before.

Together, everything is possible.

• Closing Date: 2026-04-30