Our Client:

One of the leading global companies in media intelligence and insights, established in 1984, with a strong presence across the Middle East and hiring for a Key Account Director who will be responsible for leading and managing Tier 1 strategic accounts to ensure the highest level of client satisfaction, deliver value, and expand the scope of services through upsell opportunities.

This role is ideal for someone who thrives on building strong client partnerships, driving growth, and making a meaningful impact.

Your Responsibilities:

• Understand client needs and design effective plans to meet their requirements.
• Meet clients regularly, consult on their needs, and position our services through a consultative selling approach.
• Create proposals, negotiate contracts, and drive client deliverables with innovative ideas.
• Conduct periodic health checks and ensure high satisfaction ratings that align with company standards.
• Oversee and guide team members to ensure processes are followed for revenue growth.
• Drive cross-functional projects across finance, marketing, product, monitoring, analysis, and market research.
• Present accurate and timely reports, forecasts, and updates.
• Be available for urgent requirements and client crisis management.
• Lead and oversee the media monitoring and reporting team dedicated to the key account, ensuring high-quality, timely, and accurate deliverables.
• Identify opportunities for process improvements and innovations to deliver more value to the client and elevate the account’s overall performance.
• Develop and implement a structured account management framework to enhance efficiency, organization, and client satisfaction. This should include regular client meetings, contact reports and minutes of meetings, written briefs and deliverable sign off sheets.
• Strengthen team management by providing clear guidance, training, and support to improve productivity and increase accountability. This should include regular team meetings.
• Streamline administrative processes to ensure faster turnaround times for media reports and client requests.
• Establish rigorous quality control measures to improve the accuracy and relevance of media insights and reporting.
• Foster proactive communication with the client, actively addressing concerns, and providing strategic recommendations to rebuild trust.
• Perform other job-related duties as assigned by Managing Director.

Your Qualifications:

• 8–10 years of B2B client servicing or commercial experience.
• Based in the GCC or proven experience working with GCC clients.
• Previous Media Intelligence or PR agency experience is a plus.
• Prior experience in Energy, Oil & Gas, or Government sectors is a plus.
• Candidates with secondee experience (working directly within client organizations on behalf of their employer) are preferred

Halian Group:

With over 20 years of experience, we have come to understand that innovation is the only way to provide agile, practical solutions that transform businesses and careers.
Our resourcing and smart services help you to realize tomorrow’s potential. Discover the amazing things possible when you bring the right people and the right technologies together.

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