Introduction

We are seeking a highly experienced Principal ServiceNow Solution Architect to lead enterprise-level transformations and deliver world-class digital solutions. This role requires deep technical expertise, strategic insight, and strong client engagement skills. The ideal candidate holds a ServiceNow Certified Technical Architect (CTA) certification, multiple Certified Implementation Specialist (CIS) credentials, and fluency in Arabic and English.

Your role and responsibilities

Key Responsibilities:

. Lead the solution architecture and design for large-scale ServiceNow implementations across ITSM, ITAM, HRSD, CSM, and other modules.

. Collaborate with business leaders and technical teams to translate strategic objectives into effective ServiceNow solutions.

. Define architecture roadmaps, governance standards, and best practices for scalable platform performance.

. Oversee end-to-end solution delivery, ensuring quality, alignment, and business value.

. Mentor and guide technical teams and architects to continuously elevate delivery standards.

. Partner with stakeholders to identify opportunities for automation and process optimization across the enterprise.

. Stay current with ServiceNow releases and innovations to proactively drive platform advancements.

Required education
None

Preferred education
Bachelor's Degree

Required technical and professional expertise

. ServiceNow Certified Technical Architect (CTA) certification (mandatory).

. Multiple ServiceNow Certified Implementation Specialist (CIS) certifications (e.g., ITSM, HRSD, CSM, ITAM, SPM).

. Proven experience leading ServiceNow solution architecture for enterprise clients.

. 10+ years of ServiceNow experience, including multiple full lifecycle implementations.

. Strong understanding of integration frameworks, data modeling, and security best practices.

. Fluent in Arabic and English, with excellent communication and presentation skills.

. Based in or willing to relocate to Saudi Arabia.

Preferred technical and professional experience

. Experience in large-scale digital transformation programs in the Middle East.

. Familiarity with ITIL, Agile, and DevOps methodologies.

. Strong leadership skills with the ability to influence and engage at executive levels.