Fairmont The Palm is a luxury, world-class resort located on the iconic Palm Jumeirah Island in Dubai. The hotel features 391 guest rooms and suites with dedicated Fairmont Gold rooms and lounge. A total of 11 food and beverage outlets on property offer international dining options including Michelin Guide recommended 2022 and 2023 Little Miss India, Frevo - Brazilian Churrasco experience, Seagrill Bistro, Ba Restaurant and Lounge, Blowfish, Flow Kitchen, The Cigar Room, Vuvuzela and others. Fairmont The Palm also features an expansive pool and beach area with a health club, Serenity Spa Dubai - The Art Of Well Being and the Fairmont Falcons Kids’ Club.

• Oversee all administration and management of the housekeeping operation.
• Strategic planning and vision of the department.
• Ensure the highest levels of guest service through the application of all our hotels and Accor Core standards and standard operating policies.
• Ensure company rooms core standards are implemented and audited for all shifts and positions.
• Conduct regular inspections of VIP rooms and spot checks on other rooms.
• Ensure the highest standards of cleanliness, maintenance and safety are achieved in the department and throughout the hotel.
• Responsible to ensure training for Housekeeping Managers/ Assistant Manager /Supervisors to their highest potential.
• Track and address all guest comments and concerns.
• Ensure lost and found procedures are followed through accurately and consistently.
• Prepares Annual Linen Budget basing calculations on quantity inventory and linen losses.
• Prepares Annual Housekeeping FF&E and Operating Equipment Budget in consultation with Management.
• Prepares annual Uniform Budget.
• Maintain a close working relationship with all hotel departments and be a positive contributor to the leadership team of the hotel.
• Assist in maximizing hotel profitability by properly managing expenses, labor and other material resources.
• Prepare department operational budget.
• Effective purchasing program allowing for operating supplies and expenses within the budget.
• To be health & safety conscious and actively involved in maintaining a safe work environment.
• Oversees the organization and ensures accuracy of regular inventories and analysis of losses.
• Understands and is aware of all fire and safety procedures as well as occupational health and safety.
• To spot-check staff areas for cleanliness.
• Highly organized, career and result oriented with the ability to be flexible with hours, days of assignment and additional duties.
• Liaison for all external contractors, auditing their services regularly and ensuring their standards meet FHR standards.
• Effective recruitment, selection & development of leaders and Heartists.
• Manages staff and ensures productive, proactive work ethics is maintained and illustrated to staff at all times. Ensure a progressive environment is created and maintained that affords employees the opportunities for job fulfilment within our hotels.
• Ensure high morale throughout the department though recognition and the removal of identified barriers.
• A coaching nature and empathetic approach to leadership, positively impacting Heartist’s satisfaction and the guest experience.
• Must be able to work well under pressure in a fast paced and constantly changing environment. 
• Other duties as assigned by the Director of Rooms/Director of Operations

• Fluency in English (verbal & written) essential.
• Minimum 5 years of experience in an Executive capacity in a hotel environment.
• Minimum 5 years of experience in Hotel Housekeeping department.
• Hotel Management Degree
• Proven training skills.
• Computer literacy a must, with a strong knowledge of Word, Excel, & Outlook.
• Experience with Hotel PMS, Opera desirable.
• Must be proactive with a meticulous eye for detail.
• Must be highly organized and energetic and possess the ability to get the job done.
• Excellent communication skills.
• Strong organizational, supervisory and communication skills.
• Dynamic, energetic, creative and thrives under pressure.