Objective:

This position is responsible for acting as the central liaison for patients, ensuring a seamless experience from consultation through to follow-up, while coordinating across departments to deliver exceptional service and operational efficiency.

Key Responsibility:

• Schedule patient consultations, procedures, and follow-up appointments.
• Educate patients about treatment options, procedures, pricing, and packages.
• Coordinate effectively with medical, clinical, and administrative teams to ensure service continuity.
• Address and resolve patient queries, concerns, and feedback to enhance satisfaction.
• Manage patient documentation, including intake forms, treatment records, and follow-up notes.
• Support service awareness and cross-selling of suitable treatments or packages.
• Assist in training staff on patient interaction, service etiquette, and professional conduct.

Desired Experience:

• 2–4 years of experience in patient coordination or customer service, preferably in a healthcare or aesthetics setting.
• Bachelor’s degree in Healthcare Administration, Nursing, Life Sciences, or a related field is preferred.
• Strong communication skills and proficiency in using scheduling or clinic management software.