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Reservation Agent - Arabic Speaker

30+ days ago 2026/05/10
Other Business Support Services
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Job description

  • Handle incoming calls and emails related to room reservations in a courteous and professional manner.
  • Manage guest bookings using the hotel’s reservation system, ensuring accuracy and completeness.
  • Provide information on room rates, availability, packages, and hotel facilities to potential guests.
  • Process modifications and cancellations of reservations, ensuring all updates are reflected correctly.
  • Upsell rooms and promote hotel services to maximize revenue.
  • Maintain up-to-date knowledge of hotel promotions, events, and policies.
  • Collaborate with Front Office, Sales, and Revenue teams for seamless guest experience.
  • Maintain guest confidentiality and data privacy in all communications and systems.
  • Prepare daily and weekly reservation reports for management review.
  • Deliver exceptional customer service to ensure guest satisfaction and loyalty.

Qualifications:
  • Fluent in Arabic and English, both spoken and written; additional languages are a plus.
  • Minimum 1-2 years of experience in reservations.
  • Proficient in PMS/reservation systems such as Opera, Fidelio, or similar software.
  • Strong communication, organizational, and customer service skills.
  • Ability to work under pressure, handle multiple tasks, and maintain attention to detail.
This job post has been translated by AI and may contain minor differences or errors.
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