• Operational Strategy: Align observability practices with strategic goals to ensure uptime, reliability, and visibility of essential services.
• Governance & Standards: Define and enforce service-level objectives (SLOs), indicators (SLIs), and observability frameworks.
• Monitoring Optimization: Oversee alerting strategies and incident detection, reducing noise and improving resolution effectiveness.
• Team Leadership: Mentor and develop frontline operations teams, fostering a culture of accountability and excellence.
• Stakeholder Communication: Serve as the primary contact for executive-level updates and strategic recommendations.
• Incident Management: Lead root-cause analyses and integrate observability with incident and problem management processes.

• Experience: 10+ years in IT Operations or Site Reliability Engineering, with deep observability expertise.
• Tool Proficiency: Strong background in enterprise monitoring platforms and observability technologies.
• Leadership: Proven ability to manage high-pressure projects and lead cross-functional teams.
• Communication: Fluent in Arabic and English, with strong executive-level presentation skills.
• Certifications: Relevant industry certifications in observability, ITIL, or cloud-native technologies preferred.
• Resilience: Comfortable operating under scrutiny with a focus on precision, discipline, and strategic impact.

Halian Group
With over 28 years of experience, we have come to understand that innovation is the only way to provide agile, practical solutions that transform businesses and careers. Our resourcing and smart services help you to realize tomorrow’s potential. Discover the amazing things possible when you bring the right people and the right technologies together.
At Halian, we recognize that diversity, equity, and inclusion (DEI) are essential to building high-performing teams for our clients. We are committed to connecting organizations with top talent from all backgrounds, ensuring that every individual feels valued, respected, and empowered to contribute their unique perspectives. We encourage applications from all qualified candidates, regardless of race, gender, disability, or any other characteristic that makes them unique. By fostering diverse and inclusive workplaces, we help our clients drive innovation, enhance collaboration, and better reflect the communities they serve. 
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