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Spa Therapist

30+ days ago 2026/08/21
Other Business Support Services
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Job description


Company Description

Sofitel Al Hamra Beach Resort



Job Description

  • Provide guests with thorough and knowledgeable range of spa treatments using professional draping techniques.
  • Escort all guests to changing rooms, retail/relaxation area or next appointment.
  • Greet all arriving and departing guests in treatment areas by name.
  • Receive and respond to all guests concerns, comments or complaints with discretion and urgency.
  • Advise all incoming guests of treatment procedures, special instructions and billing information.
  • Communicate guest request preferences to relevant departments and co-workers.
  • Provide respect, sensitivity and concern for guests needs with a professional and pleasant manner.
  • Maintain positive guest relations at all times, including in-house, external, residents and telephone enquiries.
  • Accommodate VIP guest preferences.
  • Practice professionalism in every situation with management, guests and Heartists, treating each person with respect and integrity.
  • Maintain the confidentiality policy for all guests and Heartists.
  • Maintain guest history files.
This job post has been translated by AI and may contain minor differences or errors.
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