Bayt.com

Submitting more applications increases your chances of landing a job.

Here’s how busy the average job seeker was last month:

Opportunities viewed

Applications submitted

Keep exploring and applying to maximize your chances!

Looking for employers with a proven track record of hiring women?

Click here to explore opportunities now!
We Value Your Feedback

You are invited to participate in a survey designed to help researchers understand how best to match workers to the types of jobs they are searching for

Would You Be Likely to Participate?

If selected, we will contact you via email with further instructions and details about your participation.

You will receive a $7 payout for answering the survey.


User unblocked successfully
https://bayt.page.link/v1TUmrkCw1dqRip19
Back to the job results

Telephone Operator

30+ days ago 2026/05/07
Other Business Support Services
Create a job alert for similar positions
Job alert turned off. You won’t receive updates for this search anymore.
Undo

Job description


Company Description

An architectural surprise inspired by an Egyptian aesthetic, 5-star Raffles Dubai offers the luxury of city-centre space, impeccable service and sophisticated Asian style. A 15-minute drive from Dubai International Airport, it is ideally located in the business and shopping district, adjacent to Wafi Mall and close to the magnificent Khan Murjan souk and the convention centres.



Job Description

PURPOSE OF POSITION


To perform all aspects of Telecommunications services to achieve the highest possible guest satisfaction in accordance with the Hotel’s standards.


KEY ROLES & RESPONSIBILITIES


  • Process all incoming and outgoing calls accurately and courteously
  • Ensure smooth internal telecommunication as per Raffles Standards
  • Accurately record and control wake-up calls
  • Assist guests with international calls and directory queries
  • Call guests by name whenever possible
  • Page staff member when requested
  • Abide by principles of guest privacy
  • Handle guests requests promptly and report complaints to the Telephone Supervisor
  • Bill call costs
  • Aware of local telephone listings and frequently dialed numbers
  • Strictly abides by standards policies and procedures governing cases of emergency such as fire, bomb scare and other critical situations
  • Advise defects on switchboard equipment to Supervisor
  • Maintain a clean work environment
  • Maintain detailed knowledge of the Hotel’s fire, life and safety system
  • Adhere to OH&S policies and procedures

Qualifications

PERSONAL ATTRIBUTES


  • Written and verbal communication skills in English
  • Able to develop rapport with Colleagues and Management staff
  • Ability to work cohesively with co-workers as part of a team
  • Ability to focus attention on guest needs, remaining calm and courteous at all times
  • Ability to promote positive relations with all hotel guests & patrons
  • Able to exercise good judgment with difficult guests
  • Understanding and ability to work in a multi-cultural environment

QUALIFICATIONS


  • Secondary Education or relevant qualifications in Hotel Management.

EXPERIENCE


  • Minimum 1 year relevant experience preferably in a four or five star hotel

Additional Information

Raffles Dubai Sheikh Rashid Road, Wafi121800 Dubai, United Arab Emirates


This job post has been translated by AI and may contain minor differences or errors.
Apply on company site Email to Friend Complete Questionnaire
You’ve reached the maximum limit of 15 job alerts. To create a new alert, please delete an existing one first.
MANAGE
Job alert created for this search. You’ll receive updates when new jobs match.
Manage alerts
Are you sure you want to unapply?

You'll no longer be considered for this role and your application will be removed from the employer's inbox.