• Lead the design, configuration, and implementation of ServiceNow solutions across ITSM, ITOM, FSM, SPM, CSM any other modules of ServiceNow.

• Provide architectural leadership and ensure alignment of ServiceNow architecture with business and technical requirements.

• Design, implement, and support ServiceNow integrations with third-party systems (e.g., ERP, CRM, cloud platforms, etc.).

• Oversee the creation of ServiceNow development standards, templates, and best practices.

• Collaborate with business stakeholders to understand requirements and define the ServiceNow solutions.

• Lead solution design sessions with clients and internal teams, ensuring the architecture fits customer needs.

• Drive innovation by identifying and implementing new features or improvements within ServiceNow.

• Ensure best practices in the areas of security, performance, and scalability for ServiceNow platforms.

• Perform regular audits and reviews of the ServiceNow platform to ensure compliance with internal and external standards.

• Provide guidance and mentorship to junior architects and developers in ServiceNow development and architecture.

• Lead troubleshooting and performance tuning efforts for the ServiceNow platform.