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• Lead the design, configuration, and implementation of ServiceNow solutions across ITSM, ITOM, FSM, SPM, CSM any other modules of ServiceNow.
• Provide architectural leadership and ensure alignment of ServiceNow architecture with business and technical requirements.
• Design, implement, and support ServiceNow integrations with third-party systems (e.g., ERP, CRM, cloud platforms, etc.).
• Oversee the creation of ServiceNow development standards, templates, and best practices.
• Collaborate with business stakeholders to understand requirements and define the ServiceNow solutions.
• Lead solution design sessions with clients and internal teams, ensuring the architecture fits customer needs.
• Drive innovation by identifying and implementing new features or improvements within ServiceNow.
• Ensure best practices in the areas of security, performance, and scalability for ServiceNow platforms.
• Perform regular audits and reviews of the ServiceNow platform to ensure compliance with internal and external standards.
• Provide guidance and mentorship to junior architects and developers in ServiceNow development and architecture.
• Lead troubleshooting and performance tuning efforts for the ServiceNow platform.
You'll no longer be considered for this role and your application will be removed from the employer's inbox.