Key Responsibilities:

• Contribute to the design, development, and implementation of ServiceNow solutions.

• Customize and configure ServiceNow applications, workflows, and modules.

• Integrate ServiceNow with third-party tools using REST APIs, SOAP web services, and other integration methods.

• Mentor junior developers and conduct code reviews to ensure best practices.

• Troubleshoot and resolve complex technical issues on the ServiceNow platform.

• Collaborate with stakeholders to gather requirements and provide technical solutions.

• Stay updated with the latest ServiceNow features and industry best practices.

• Develop and maintain technical documentation for configurations and customizations.

Skills:

• Extensive experience with ServiceNow development and administration.

• Proficiency in JavaScript, HTML, CSS, and ServiceNow APIs.

• Strong understanding of IT service management (ITSM) and ITIL processes.

• Experience with any advanced ServiceNow modules like CSM, FSM, ITOM, HRSD, SecOps, App Engine, Portal, SPM.

• Excellent problem-solving, leadership, and communication skills.

• A degree in Computer Science or a related field is often preferred.

• ServiceNow certifications (e.g., Certified Application Developer, Certified Implementation Specialist) are highly desirable.

Certifications:

• Certified ServiceNow Administrator (CSA) is mandatory