Sofitel Al Hamra Beach Resort

• Providing a personal service to all Club Millesime guests, fully aware and following the hotel standards and procedures.
• To provide uncompromising levels of cleanliness and abide to all health and safety regulations of Dubai municipality and other hotel requirements.
• To use appropriate materials, equipments and supplies for the smooth run of the butler service operations and to ask for requisitions accordingly.
• To use the proper telephone etiquette as per Sofitel standards.
• To remain in close contact with guests of the Club Millesime lounge, by interacting with them whenever possible.
• To be friendly, attentive and stay professional at all times.
• To respect the privacy of the guests and the confidentiality of the information
• To assist and to coordinate the daily activity with the Club Millesime Lounge team & Butler Supervisor and to replace him/her whenever needed.
• To personally greet and escort the guests rather than pointing out directions.
• To manage any guest complaint in a professional manner, by resolving it and making sure the guest is satisfied, and recording it.
• To report all guest comments or complaints.
• To be fully aware of VIPs in house, to recognize them and keep a good trace of them.
• To check details of all Club Millesime reservations 24 hours prior to arrival and to follow every content, as per assigned section.
• To prepare the pre-assigned room as per guest preferences, “Your butler is waiting for you” form details and operational standards.
• To provide a warm welcome of the guests in the room, offering a glass of Champagne or alternative non-alcoholic beverages along with a welcome chilled towel.
• To assist the GSO at the in-room check-in of the Club Millesime guest by handling passport, credit card or other documents.
• To meet the guest’s needs upon arrival, offering assistance in unpacking luggage, proposing pressing service, shoe shine service, or preparing a bath upon request.
• To present the guest the amenities and facilities in the room (rooming) and on the Club Millesime floors.